Online purchases made through Hamptonsuncare.com are valid for exchange or credit on a case-by-case basis within 30 days from the ship date and only for merchandise that is both unused and unopened. Please email email@example.com, referencing your order number, with a detailed description of the reason for the return/exchange. Items damaged in transit may be returned for exchange. You are responsible for return shipping charges unless there was a shipping error or product damage during shipment. Gift certificates may not be returned or exchanged.